Need assistance – What’s an inexpensive Pantone color tolerance vary for e-commerce web site?
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Need assistance – What’s an inexpensive Pantone color tolerance vary for e-commerce web site?
You can’t really Pantone for web since every computer renders images differently. If you custom order a color and give them a Pantone, then it should be damn near identical.
I’d be more upset with the way this couch is stuffed and the material looks cheaper than the image.
If people want to be picky about furniture color they order online then they need to ask for a swatch that they can look at with the correct lighting and location. An image created on one display isn’t going to match another display. It’s just the way screens work.
What you received looks almost white on my phone and definitely not a “warm” color. Maybe instead of hitting them with the colors, use the false “warm” description that they used?
Can’t assume they used Pantone colours for the fabric, I agree with other comments, if you’re not happy you gotta go after trade descriptions (in the UK I think it’s the trade description act) the only issue I can see is on their website they offer fabric swatches so they may come back and say that it’s on you for not getting a free swatch first.
Check the website for a similar color with the one received on another product. Claim a color code change (Although I believe they will not accept it. Most fabrics are made in china and turkey and is very common to have batch differences)
I wouldn’t call that “warm dough” but “frosty white”. Check with your local laws for misleading product descriptions or something similar. If you’re in the UK/EU you have the right to return any online orders within 30 days AFAIK.